Claims

Home and Auto - 24/7 Claims Service

Call 1.800.873.2424 to make a claim any time

You can report your claim day or night directly to one of our friendly and professional representatives. 
You can count on your claims representative to:
  • Confirm your coverage
  • Explain your options
  • Make arrangements for repair or replacement of your property
Our claims centres are strategically located in regional offices across Canada: Calgary, Dartmouth, Montreal, Mississauga, Quebec City, Toronto and Vancouver.
 

Our commitments to you

We will:
  • Contact you within six (6) business hours of notification of loss - or we’ll give you $500
  • Inform you of key developments throughout the life of the claim
  • Issue a cheque within two (2) business days of settlement
  • Inspect vehicle damage within one (1) business day in urban areas and three (3) business days in rural areas.
 

Johnson Insurance is a tradename of Johnson Inc. (“Johnson”), a licensed insurance intermediary. Home and auto policies underwritten, and claims handled, by Royal & Sun Alliance Insurance Company of Canada (“RSA”) in Quebec. Described coverage and benefits applicable only to policies underwritten by RSA in Quebec. Johnson and RSA share common ownership. Eligibility requirements, limitations, exclusions or additional costs may apply, and/or may vary by province or territory.